Name of Employer: City of Raleigh
Job title: Development Services Technician III
Job Details / Description
The Commercial Permitting Technician (Development Services Technician III) is an advanced level role within the series of Permitting Technicians that is vital to the success of the City of Raleigh’s Development Services Customer Service Center. These positions are heavily customer service-based, therefore they require a strong and excellent customer service approach with internal and external clients. Commercial Permitting Technicians are responsible for the most complex technical work necessary to the daily operations of the Development Services Customer Service Center.
Duties and Responsibilities
Essential Duties and Responsibilities
Serves as the initial intake and review of building and development plans, as well as permit application and supplemental documents related to the project for completeness and insure compliance with established codes, policies, and procedures.
Determines processing needs for projects by conducting a detailed records search and assessing the scope of the project and relevant permit requirements. Creates plan submittal record to begin routing project to necessary City staff and monitors development through the review process to ensure projects are progressing to meet set benchmarks.
Calculates fees based on established fee schedules and project details, and monitors approval of plans. Communicates with applicants on permit status and permit costs; obtains information on incomplete documents; and resolves permit conflicts.
Provides high level customer service by responding to requests for information or service. This may be conducted face to face, via email or telephone, or through mail.
Serves as liaison and facilitates an administrative gate keeping sessions between clients and City staff members to verify there is adequate information for a detailed code review. Gate-keeping sessions may include City staff, developers, contractors, property owners and other governmental agencies.
Responsible for coordinating and providing training for Development Services staff and other City staff to ensure consistency in development and permit application processes.
Serves as initial point of contact for internal and external inquires related to services and process.
Provides support to lower level technicians and other duties as assigned.
Required Skills and Abilities:
Work involves problem solving, detailed work, verbal and written communication, and extensive customer contact in a face-to-face environment and through phone and email.
Must be able to perform multi-task operation with frequent interruptions.
Excellent time management, organization, attention to detail, and people skills.
Self-motivated and take initiative.
Ability to work independently and as a team to provide excellent customer service to clients.
Position often requires extended periods of sitting or standing.
Plan intake requires the ability to processes a high-volume of large plan set submittals (often 10-20 pounds) from clients, mail-ins, and couriers. Must be able to unroll, open, analyze, label, roll, bind with rubberbands, and transport such plans throughout areas of the Customer Service Center without assistance.
Operate a computer and use a variety of programs; maintain technical files both electronic and manual; utilize specialized electronic tools, materials and equipment. Perform complex work thoroughly, accurately and efficiently.
Clearly present technical information in oral, written, graphic or other forms.
Basic ability to read and interpret various kinds of maps, architectural and engineering drawings, construction plans, blueprints and other technical materials and documents, such as state and federal guidelines; learn and apply local, state or federal codes and regulations.
Job Candidate Qualifications
HS graduate (or GED), supplemented by college coursework in engineering, planning, architecture, construction management, or a related field. Associates degree is preferred, in related fields of public administration, construction management, engineering, planning, or others.
4 years of customer service experience that includes development services experience is required. OR An equivalent combination of education and experience.
Positions in this class typically require: stooping, pushing, pulling, lifting, fingering, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions: Work is routinely performed in an indoor, office environment.
How to Apply